Feeder bus frequency, lack of signage frustrate MRT commuters

By Puteri Sabira

The frequency of feeder buses to and from the new Mass Rapid Transit (MRT) stations as well as a lack of signage have frustrated commuters, two weeks after it started its operations.

Netizens took to social media to voice out their frustrations at the waiting times for the feeder bus services, with some having to wait more than 30 minutes for the feeder buses to arrive.

Twitter user @Chong Lee tweeted: “Why the feeder bus did not come as scheduled? I had to wait more than 30 minutes and I am already late for work” while Facebook user Mikko Chan said: “We have been waiting for more than 20 minutes, they (the buses) should come on time as the MRT is still new.”

Many netizens also suggested that there should be more feeder buses servicing residential areas, with at least a frequency of every 30 minutes, as this would alleviate their burden of using other forms of transportation to get to the stations.

A Facebook user Othaman Jermi, said more feeder buses to residential areas will help save commuters time, and help them reach their work places more efficiently; and another user Mira Kamil said “We need more feeder bus to go to the housing areas, they need the feeder to commute to work daily.”

Twitter user @Juraganmerah Merah tweeted that there should be more signage to direct commuters, or it could cause congestion during peak hours.

“This needs to be done swiftly as it would cause more trouble, especially during peak hours,” the tweet said.

Twitter user @CCChan said his daughter encountered a glitch with the doors to the train, where it would not open for more than 10 minutes despite having arrived at the platform.

“My daughter took the MRT from Surian to Mutiara and almost late for work as door would not open for more than 10 minutes,” the tweet read.

Twitter user @KatrikavonGazzali said that the MRT doors in Mutiara Damansara did not close for more than 15 minutes, and the train stopped longer than usual, causing delays.

However, the overall feedback was still largely positive, as many agreed that a more extensive public transportation system like the MRT is timely and necessary. -The Rocket

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