{"id":21623,"date":"2021-05-28T16:33:46","date_gmt":"2021-05-28T08:33:46","guid":{"rendered":"https:\/\/www.therocket.com.my\/en\/?p=21623"},"modified":"2021-05-28T16:42:44","modified_gmt":"2021-05-28T08:42:44","slug":"pns-centralised-vaccine-appointment-system-is-useless-if-the-rakyat-cant-reach-it","status":"publish","type":"post","link":"https:\/\/www.therocket.com.my\/en\/pns-centralised-vaccine-appointment-system-is-useless-if-the-rakyat-cant-reach-it\/","title":{"rendered":"PN\u2019s centralised vaccine appointment system is useless if the rakyat can\u2019t reach it"},"content":{"rendered":"\n

Media statement by MP for Segambut, Hannah Yeoh on 28 May 2021:<\/strong><\/p>\n\n\n\n

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A centralised system that is unreachable <\/em><\/h3>\n\n\n\n \n\n\n\n

Over the last 2 days, Malaysians wanting a chance to be vaccinated with the AstraZeneca shots walked away complaining about the frustrating \u201cI\u2019m not a robot\u201d feature and securing no slots. The irony is not lost on me when a website www.vaksincovid.gov.my<\/a> designed to ensure it facilitates the best experience and to help someone prove they are not an automated program searching through it walked away feeling exactly like they have just encountered an unresponsive robot!<\/p>\n\n\n\n

So many people have complained about the difficulty of contacting the National Covid-19 Vaccination Line – 1800888828<\/strong>. My office tried too, one too many times. Senior citizens who have given their best to adapt with technology today, after having downloaded MySejahtera and encountered obstacles for a variety of reasons, were unable to reach out to the hotline. My interns and assistants tried every 5 to 10mins but were immediately given the automated response \u201cThis line is currently busy, please try again later\u201d. One particular example for us – being put on hold as caller no. 30 waiting in line and when it finally got down to caller no.2, they cut the call to a similar automated response to say they are busy and to try again later. <\/p>\n\n\n\n \n\n\n\n

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The Star article screenshot on the technical glitches faced during the AstraZeneca vaccine opt-in.<\/em><\/figcaption><\/figure><\/div>\n\n\n\n \n\n\n\n

A centralised system is only as good as its reachability. <\/h4>\n\n\n\n \n\n\n\n

As Covid-19 positive cases continue to surge, the unsettling feeling for those without a vaccination appointment will also continue to grow. Having no one to answer queries will only result in more panic and shouting matches whenever Ministers walk the ground. <\/p>\n\n\n\n


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